1. Use of mobile booking is increasing
Due to the advanced of technology, travelers will make use of their mobile device as one of the platform for booking directly with the hotel. By the raising rate of the smartphones users and tablet, mobile may replace the importance of PCs in the future—according to the Forrester Research. The property management system of the hotel may need to be investigated on this field so to meet the demand of the customers.
2. Use of the social media is a new way for generating profit and revenue of hotel
Due to the popularity of social media, the hotel will make use of this channel to generate revenue and booking. This channel will become more important than the traditional channel such as SEO (search engine optimization). And it will act like one of the marketing tools of marketing mix.
3. Increasing the adoption of green and eco-policy.
Affected by the global trend of being environmental friendly, hospitality will adopt it as one of their tactical to attract travelers. The aspect of the green and eco will be focusing on reservations and front office of the hotel operations.
4. Use of the intelligent technologies.
More advanced technologies will be used in the hotel operation system so to increase the efficiency and effectiveness of the hotels. For example, the using of the guest’s virtual fingerprint in order to perform a better performance of the operation of the hotel such as check-in charges and check-out, etc.
Source: http://hmsilent1234.wordpress.com/2012/09/25/recent-trends-about-operating-rooms-division-in-hotels/
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