Functions of the hotel departments

Front desk

The front-desk job is a critical role in a company. Generally, front-desk employees are the first
person customers or clients speak to or interact with. Thus, front-desk employees need to be knowledge about the various activities in the hotel. The primary function of front desk is greeting hotel patrons and checking in guests. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. It also responsible for the following job: Sell guestrooms,coordinate guest services and provide information, maintain accurate room statistics and room key inventories.

Reservation

The Reservations Department is to accept and process all reservations and requests, control room and rate availability, operate and update the guest history and maximize room sales through effective use of rate controls, upselling and yield management (once available on the property management system). The Reservations Department is usually the first point of contact between perspective clients and the hotel, thus the responsibility for creating the all important falls to all Reservations personnel. The telephone skills and sales ability of Reservations personnel therefore play a vital role in forming positive perceptions of the hotel and company amongst potential clients as well as reinforcing Hotel’s high standards and existing clients.

Cashier

A hotel cashier collects money from guests for their lodging accommodations and any other fees they may incur during their stay, including parking, valet, room service and telephone or computer use fees. The cashier also commonly require to maintain related records and files regarding financial transactions that take place at the front desk. The job normally entails answering guest inquiries regarding fees and services.

 Concierge

The hotel concierge position plays a vital role in the daily customer service operations of hotels and resorts. The word concierge is French in origin and means "keeper of the keys", and as the 'keeper' the concierge becomes the point of contact for hotel guests who seek information or assistance during their stay.
In hotels, a concierge assists guests with various tasks like making reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc.), procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

Housekeeping

When selecting the best hotel for a vacation, most people will assess the size of the rooms, hotel amenities, location and reviews. An important factor that is usually overlooked unless it is unsatisfactory is the work of the housekeeping staff. These hardworking individuals ensure that messy rooms are miraculously spotless at the end of the day. Hotel housekeeping is a difficult and demanding job that requires much more than might be expected.

The primary role of the hotel's housekeeping department is cleaning guest rooms. Housekeeping works closely with front desk operations to communicate when rooms are clean and ready for guests to occupy. Although usually associated with cleaning and sanitizing guest rooms, housekeepers are also responsible for other areas, such as public restrooms, convention space and offices. Housekeeping departments often manage laundry operations, which includes washing linens as well as employee uniforms. At some hotels, housekeepers are responsible for minibar inventory and room service













Laundry

Luxury hotel guests have dynamic dry cleaning and hotel laundry service needs-- and expect a higher standard of service at every level. Prestige utilizes industry-leading hotel laundry service equipment to deliver above-average results consistently and more expediently, and we do so with sustainable practices. 

Our progressive approach to commercial laundry service and hotel laundry management has put Prestige on the cutting-edge of green technology and customer service best practices. New, state-of-the-art commercial laundry service machines save on labor and utilities, and these hotel laundry service savings are passed on to clients. Additionally, all soaps and chemicals are top grade, ensuring garments a longer lifecycle.

Source: http://www.ehow.com/about_7230050_hotel-cashier-job-description.html
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