Safety
- I practice safe behaviors in everything I do
- I take action to always put safety first.
- I speak up to ensure the safety of Other
→ Safety is the number one priority for the resort
( first aid station in Disneyland )
Courtesy
- I project a positive image and energy
- I am courteous and respectful to Guests of all ages
- I go above and beyond to exceed Guest expectations
→ Be polite
( towel bird:souvenir for guest living in the hotel room)
Show
- I stay in character and perform my role in the show
- I ensure my area is show-ready at all times
- Maintain a clean, neat and organized work location
→ Physical evidence
( many hidden Mickeys around the hotel )
( use Disney characters design in hotel)
Efficiency
- I perform my role efficiently so Guests get the most out of their visit
- I use my time and resources wiselyss
Package Express
Apart from the Service Four Key, in order to provide visitors with a relaxing and convenient visit, Disney has an area called "Package Express" that the customers can enjoy their shopping that while they finish buying the products, they can delivery it to their home. Therefore, customers can visit the theme park conveniently, at the same time, they can buy whatever they like and not to be worried about carrying the heavy souvenir.
Apart from the Service Four Key, in order to provide visitors with a relaxing and convenient visit, Disney has an area called "Package Express" that the customers can enjoy their shopping that while they finish buying the products, they can delivery it to their home. Therefore, customers can visit the theme park conveniently, at the same time, they can buy whatever they like and not to be worried about carrying the heavy souvenir.
Information area
As we all known Disneyland is a worldwide theme park, therefore, it will attract not only the local citizen to visit, but also foreigners to visit.With a view to providing all visitors with convenience, at the entrance of the theme park, Disney have an area that has a booklet with different language like Japanese, English, Chinese, Korea, etc. As a result, the visitor can visit the theme park more convenient and enjoy their time.
First Aid
In case of any accident happened, Disney has a First Aid area that can in case of any visitors feel sick, they can provide them with immediate first aid service and give them a comfortable place to rest.
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