Unique Featured of Managed Services

1.)Challenge to please guest and client

For business, there are two aspects it needs to deal with. First one is guest, who is going to receive the service provided by the food company. Food industry needs to think how to satisfy customers want and need. 
Second,  client, which referred to the one offering the opportunity to the food business. Food industry need to think about how to attract the clients to let them  stationed in. 

2.)Guests are captive clientele

 Captive clientele means guests may not have alternate dining option. Sometimes, the location guests staying is far apart from city center, which is far away from restaurant.  For example, in Chinese University of HK, since it is located on hill, students need to have meal in canteen.

3.)Food service is not the primary business

In some situations, food service is not the main service. For example, flight service is the primary business in airline industry. Yet, it also provides food service to passengers.

4.)Produce food in large quantity 

Most managed services operations produce food in large-quantity batches for service and consumption in order to low the cost.

 

5.)Volume of business is consistent
The volume of business is more consistent and therefore easier to cater as it is easier to predict the number of meals and portion size.

Gaming entertainment impact

Positive social impact

 

1. Better  entertaining facilities

after developed the gaming entertainment such as theme park, casino and live performance, the citizens can enjoy various of entertaining facilities in their daily life which can improve their living standard and quality. Citizens have much more entertainment choices to enjoy with friends and family at the weekend.

 

2. Social welfare

when the government have higher revenue from the gaming entertainment then it can use to enchance the public service. Since the government have the ability to improve the social walfare, the pubic service such as the hospital, education and social security can be better developed. Also,

government can use it ability to donate money to some charitable or community organizations in order to  help the vulnerable groups like the elderly and orphan. Moverover, government somehow may return the favour back to sociality. For example , in 2008, the marco lanuched the "money sharing scheme" to offer 6000 to each of its' citizens.

 3. Better infrastructure      

The construction of a new gaming venue (e.g, casino and theme park) create the physical assets and the social infrastructure. Especially when a new gaming entertainment venue is developing, it is no doubt that it is associated with some upgrades and advanced infrastructure such as roads, electrical and sewage. Increased infrastructure value will also enhance the citizens convenience and living quality.

 4. Reputation of the countries        

when the countries has developed its' gaming tourists industry, it will attract more travelers which evenually will increase the country's reputation in the world. Also it encourage a positive competition with other countries so that it improves the service quality like practice makes perfect. (e.g. Macau has a good reputation in gambling in Asian)

 Negative social impact

1. Crime        

First, gaming entertainment will attract many tourists from oversea and other countries, those tourists may commit to some crime like robbery, kidnapping . Also, gambling business increase the opportunity for illegal activity to occur  such as passing counterfeit money, money laundering, loan-sharking, cheating-at-play, race fixing, theft, fraud) .Moreover, there will lead to more cases related to alcohol-related crime such as assault, driving under the influence and fighting.

 

2. Family and health

Domestic violence is the main problem to family relationship because of gambling probelm. Nowadays, not only man are addicted to gambling but also the number of weman addicted to gambling has been increased. This situation may lead to many family problem since the family member spent all money and time on gambling. by lacking time to take care of children and no money to maintain a family. Then, evenually family may get divorce and children become orphen. Then, for health, addicted to gamble,people will spent all day and night on gambling with lack of sleep and health care. They may even have no money to see the doctor when they get sick since all money are spent on gambling

 

3. Suicide Risk

Rates of suicide are higher for people who gamble excessively, and for their family members. The people most likely to attempt suicide are those who also have mental health problems (like depression) or who heavily use alcohol or other drugs. People who have threatened suicide or hurt themselves in the past are also more at risk. Also, gamler may owe a huge debt which they can't pay back. With the high pressure,they feel like commit suicidal is the way is get away.

 

 

Positive economy impact

 

1. tourism

Gaming entertainment will be such good promption attivities and spots to attract tourists come in order to develop the tourism. A sucessful gaming entertainment  industry will help the countries to develop a well knowm reputation then the oversea tourists will wanna come to visit. For example, marco is well known as the  casinos and is known as the second Las Vegas. therefore, many tourists come here to have the experience.  The casinos make Macau a more famous place, without it, the city would not have as much tourists.  

 

2. Create more jobs opportunity

First, the tourist industry will inrease the demand of labour for running the gaming entertainment. Also, the other ammodation and  infrastructure need extremely lots of labour to build and operate. Therefore, it will create lots of jobs opportunity in different positon which will increase the employment rate.

 

3. Government revenue

          Governments earn revenue from gambling in different ways. The first way is through the taxation of gambling operations. In most countries these taxation rates tend to be much higher than exist for other industries. Governments earn gambling revenue is to become directly involved in the provision of gambling and directly receive its revenue. Also, it earns gambling revenue by taxation of gambling winnings by consumers, although this constitutes a very small revenue source.

4. Multiplying effect

Every time there is an injection of new demand into the circular flow there is likely to be a multiplier effect. Therefore, a dollar the people spend in casino will create a circular flow  which will generate multiple dollar.

Negative economy impact

1.  Economy is instable

If the economy and tax revenue rely on the tourism, the ability of self-controlled economy will be lower. The bad impact is the country’s economy is easily be fluctuated by the economy of the major visitors’ countries and even the global economy.It can't be independent from other countries.

 2. Bankruptcy

when people are addicted to gamling, the will spend all day and money on casino. Then they may not go for a job and can't earn money. Then it will bring bad influence to the economic development when people have no production to the industry. Also, while people have no jobs and spend all money on gambling, they will go bankruptcy eventually.

 

 

Reference:

http://www.pmg.org.za/docs/2007/070822cosatu.htm

http://erlc.com/article/gamblings-social-impact/

Challenges and Trends on HealthCare

 

Challenges

 

• Healthcare center always provide fruit juice, however, while 100% fruit juice has some benefits, it also contains a lot of sugar.
• And even milk brings controversy surrounding the higher fat and flavored milks.
•  Healthcare center also need to avoid that meals were overcooked and cold, with little variety and poor nutritional content.

 

 

 

Trends

 

• Eliminating the deep fat fryer.
• Deli station with lower-sodium meats
• Salad bar including low-fat dairy products
• Offer recipes that employees and patients’ families can take with them to continue the healthful eating at home
• Create healthy vending criteria

• Eliminate sugar-sweetened beverages from their facility offerings
• Increase access to public drinking water
• Remove trans-fats from menus
• shift retail price structures to encourage healthy food selection
• Increase the purchase of local and sustainable foods

 

 

 

 

 

Source:

 

http://www.todaysdietitian.com/newarchives/100112p44.shtml

 

https://noharm-uscanada.org/issues/us-canada/hospital-food-environments

 

 

 

 

 

Disney field trip

Disney Quality Standards (4 KEYS)

Safety

• I practice safe behaviors in everything I do
• I take action to always put safety first.
• I speak up to ensure the safety of Other

→ Safety is the number one priority for the resort 

( first aid station in Disneyland )

Courtesy

• I project a positive image and energy
• I am courteous and respectful to Guests of all ages
• I go above and beyond to exceed Guest expectations

→ Be polite

( towel bird:souvenir for guest living in the hotel room)

Show

• I stay in character and perform my role in the show
• I ensure my area is show-ready at all times
• Maintain a clean, neat and organized work location

→ Physical evidence

( many hidden Mickeys around the hotel ) 

( use Disney characters design in hotel) 

Efficiency

• I perform my role efficiently so Guests get the most out of their visit
• I use my time and resources wiselyss

→ Work together as a team

Package Express
Apart from the Service Four Key, in order to provide visitors with a relaxing and convenient visit, Disney has an area called "Package Express" that the customers can enjoy their shopping that while they finish buying the products, they can delivery it to their home. Therefore, customers can visit the theme park conveniently, at the same time, they can buy whatever they like and not to be worried about carrying the heavy souvenir.

Information area

As we all known Disneyland is a worldwide theme park, therefore, it will attract not only the local citizen to visit, but also foreigners to visit.With a view to providing all visitors with convenience, at the entrance of the theme park, Disney have an area that has a booklet with different language like Japanese, English, Chinese, Korea, etc. As a result, the visitor can visit the theme park more convenient and enjoy their time.

First Aid

In case of any accident happened, Disney has a First Aid area that can in case of any visitors feel sick, they can provide them with immediate first aid service and give them a comfortable place to rest.

Functionality of EMS, PMS, CAS, CRM,GDS

Energy Management Systems

The functions of EMS could be applied for different perspectives such as automatic temperature setback and recovery, setback optimization. It eliminates unnecessary energy consumption without compromising guest comfort. Moreover, the built-in wireless networking allows remote management without using or interfering with the property's existing wireless infrastructure.

EMS

Property Management Systems

Reservations, check-ins and check-outs with PMS can store the histories and photos in order to provide better visitor recognition. Besides, it keeps track of how many rooms you have left to sell and at what rate. PMS integrates with front office accounting, marketing as well as interfacing to other systems such as phone, restaurant and pay-per-view movies.

PMS

Call Accounting Systems

A CAS reduces employee phone abuse and allows employee productivity to increase. This type of system also reduces fraud and security problems of hotel, which promotes the improvement of the overall success of a business. It reduces fraud by allowing management to monitor who employees call, verifying personal or business use.

CAS

Central Reservation System

This is frequently refered as Global Distribution System (GDS).  The service is an enterprise-wide central reservation system, which maintains a single real time database environment, accessed through all Reservation Channels, may it be Travel Agent, Hotel's website, Partner websites and other Online Distribution Channels. It is driven by the originating source within the Channel, and is easily managed by the hotel management via the Internet.

Global Distribution Systems

GDS is a network operated by a company which enables automated transactions between third parties and booking agents in order to provide services to the end consumers. A GDS can link services, rates and bookings consolidating products and services across all three travel sectors: i.e., airline reservations, hotel reservations, car rentals, and activities.

The GDS systems are a huge network of thousands of computers set up originally by different companies. They provided Computer Based Reservations (CRS) services to all travel agents long before the Internet.

Referance

1. GDS, CRS and channel management. Retrieved from http://axses.com/encyc/archive/arcres/arcrates/users2/globalmarketing_about_gds.cfm

2. Central Reservation System, Tuesday, 06 July 2010 01:42, Online Sales Team ,Retrieved from http://www.iaweb.net/global-distribution-systems/central-reservation-system.html

3. EMS retrieved from https://www.dometic.com/enus/Americas/USA/Hotel-Equipment/Energy-Management-Systems/
4.