Gaming entertainment impact

Positive social impact

 

1. Better  entertaining facilities

after developed the gaming entertainment such as theme park, casino and live performance, the citizens can enjoy various of entertaining facilities in their daily life which can improve their living standard and quality. Citizens have much more entertainment choices to enjoy with friends and family at the weekend.

 

2. Social welfare

when the government have higher revenue from the gaming entertainment then it can use to enchance the public service. Since the government have the ability to improve the social walfare, the pubic service such as the hospital, education and social security can be better developed. Also,

government can use it ability to donate money to some charitable or community organizations in order to  help the vulnerable groups like the elderly and orphan. Moverover, government somehow may return the favour back to sociality. For example , in 2008, the marco lanuched the "money sharing scheme" to offer 6000 to each of its' citizens.

 3. Better infrastructure      

The construction of a new gaming venue (e.g, casino and theme park) create the physical assets and the social infrastructure. Especially when a new gaming entertainment venue is developing, it is no doubt that it is associated with some upgrades and advanced infrastructure such as roads, electrical and sewage. Increased infrastructure value will also enhance the citizens convenience and living quality.

 4. Reputation of the countries        

when the countries has developed its' gaming tourists industry, it will attract more travelers which evenually will increase the country's reputation in the world. Also it encourage a positive competition with other countries so that it improves the service quality like practice makes perfect. (e.g. Macau has a good reputation in gambling in Asian)

 Negative social impact

1. Crime        

First, gaming entertainment will attract many tourists from oversea and other countries, those tourists may commit to some crime like robbery, kidnapping . Also, gambling business increase the opportunity for illegal activity to occur  such as passing counterfeit money, money laundering, loan-sharking, cheating-at-play, race fixing, theft, fraud) .Moreover, there will lead to more cases related to alcohol-related crime such as assault, driving under the influence and fighting.

 

2. Family and health

Domestic violence is the main problem to family relationship because of gambling probelm. Nowadays, not only man are addicted to gambling but also the number of weman addicted to gambling has been increased. This situation may lead to many family problem since the family member spent all money and time on gambling. by lacking time to take care of children and no money to maintain a family. Then, evenually family may get divorce and children become orphen. Then, for health, addicted to gamble,people will spent all day and night on gambling with lack of sleep and health care. They may even have no money to see the doctor when they get sick since all money are spent on gambling

 

3. Suicide Risk

Rates of suicide are higher for people who gamble excessively, and for their family members. The people most likely to attempt suicide are those who also have mental health problems (like depression) or who heavily use alcohol or other drugs. People who have threatened suicide or hurt themselves in the past are also more at risk. Also, gamler may owe a huge debt which they can't pay back. With the high pressure,they feel like commit suicidal is the way is get away.

 

 

Positive economy impact

 

1. tourism

Gaming entertainment will be such good promption attivities and spots to attract tourists come in order to develop the tourism. A sucessful gaming entertainment  industry will help the countries to develop a well knowm reputation then the oversea tourists will wanna come to visit. For example, marco is well known as the  casinos and is known as the second Las Vegas. therefore, many tourists come here to have the experience.  The casinos make Macau a more famous place, without it, the city would not have as much tourists.  

 

2. Create more jobs opportunity

First, the tourist industry will inrease the demand of labour for running the gaming entertainment. Also, the other ammodation and  infrastructure need extremely lots of labour to build and operate. Therefore, it will create lots of jobs opportunity in different positon which will increase the employment rate.

 

3. Government revenue

          Governments earn revenue from gambling in different ways. The first way is through the taxation of gambling operations. In most countries these taxation rates tend to be much higher than exist for other industries. Governments earn gambling revenue is to become directly involved in the provision of gambling and directly receive its revenue. Also, it earns gambling revenue by taxation of gambling winnings by consumers, although this constitutes a very small revenue source.

4. Multiplying effect

Every time there is an injection of new demand into the circular flow there is likely to be a multiplier effect. Therefore, a dollar the people spend in casino will create a circular flow  which will generate multiple dollar.

Negative economy impact

1.  Economy is instable

If the economy and tax revenue rely on the tourism, the ability of self-controlled economy will be lower. The bad impact is the country’s economy is easily be fluctuated by the economy of the major visitors’ countries and even the global economy.It can't be independent from other countries.

 2. Bankruptcy

when people are addicted to gamling, the will spend all day and money on casino. Then they may not go for a job and can't earn money. Then it will bring bad influence to the economic development when people have no production to the industry. Also, while people have no jobs and spend all money on gambling, they will go bankruptcy eventually.

 

 

Reference:

http://www.pmg.org.za/docs/2007/070822cosatu.htm

http://erlc.com/article/gamblings-social-impact/

Challenges and Trends on HealthCare

 

Challenges

 

• Healthcare center always provide fruit juice, however, while 100% fruit juice has some benefits, it also contains a lot of sugar.
• And even milk brings controversy surrounding the higher fat and flavored milks.
•  Healthcare center also need to avoid that meals were overcooked and cold, with little variety and poor nutritional content.

 

 

 

Trends

 

• Eliminating the deep fat fryer.
• Deli station with lower-sodium meats
• Salad bar including low-fat dairy products
• Offer recipes that employees and patients’ families can take with them to continue the healthful eating at home
• Create healthy vending criteria

• Eliminate sugar-sweetened beverages from their facility offerings
• Increase access to public drinking water
• Remove trans-fats from menus
• shift retail price structures to encourage healthy food selection
• Increase the purchase of local and sustainable foods

 

 

 

 

 

Source:

 

http://www.todaysdietitian.com/newarchives/100112p44.shtml

 

https://noharm-uscanada.org/issues/us-canada/hospital-food-environments

 

 

 

 

 

Disney field trip

Disney Quality Standards (4 KEYS)

Safety

• I practice safe behaviors in everything I do
• I take action to always put safety first.
• I speak up to ensure the safety of Other

→ Safety is the number one priority for the resort 

( first aid station in Disneyland )

Courtesy

• I project a positive image and energy
• I am courteous and respectful to Guests of all ages
• I go above and beyond to exceed Guest expectations

→ Be polite

( towel bird:souvenir for guest living in the hotel room)

Show

• I stay in character and perform my role in the show
• I ensure my area is show-ready at all times
• Maintain a clean, neat and organized work location

→ Physical evidence

( many hidden Mickeys around the hotel ) 

( use Disney characters design in hotel) 

Efficiency

• I perform my role efficiently so Guests get the most out of their visit
• I use my time and resources wiselyss

→ Work together as a team

Package Express
Apart from the Service Four Key, in order to provide visitors with a relaxing and convenient visit, Disney has an area called "Package Express" that the customers can enjoy their shopping that while they finish buying the products, they can delivery it to their home. Therefore, customers can visit the theme park conveniently, at the same time, they can buy whatever they like and not to be worried about carrying the heavy souvenir.

Information area

As we all known Disneyland is a worldwide theme park, therefore, it will attract not only the local citizen to visit, but also foreigners to visit.With a view to providing all visitors with convenience, at the entrance of the theme park, Disney have an area that has a booklet with different language like Japanese, English, Chinese, Korea, etc. As a result, the visitor can visit the theme park more convenient and enjoy their time.

First Aid

In case of any accident happened, Disney has a First Aid area that can in case of any visitors feel sick, they can provide them with immediate first aid service and give them a comfortable place to rest.

Functionality of EMS, PMS, CAS, CRM,GDS

Energy Management Systems

The functions of EMS could be applied for different perspectives such as automatic temperature setback and recovery, setback optimization. It eliminates unnecessary energy consumption without compromising guest comfort. Moreover, the built-in wireless networking allows remote management without using or interfering with the property's existing wireless infrastructure.

EMS

Property Management Systems

Reservations, check-ins and check-outs with PMS can store the histories and photos in order to provide better visitor recognition. Besides, it keeps track of how many rooms you have left to sell and at what rate. PMS integrates with front office accounting, marketing as well as interfacing to other systems such as phone, restaurant and pay-per-view movies.

PMS

Call Accounting Systems

A CAS reduces employee phone abuse and allows employee productivity to increase. This type of system also reduces fraud and security problems of hotel, which promotes the improvement of the overall success of a business. It reduces fraud by allowing management to monitor who employees call, verifying personal or business use.

CAS

Central Reservation System

This is frequently refered as Global Distribution System (GDS).  The service is an enterprise-wide central reservation system, which maintains a single real time database environment, accessed through all Reservation Channels, may it be Travel Agent, Hotel's website, Partner websites and other Online Distribution Channels. It is driven by the originating source within the Channel, and is easily managed by the hotel management via the Internet.

Global Distribution Systems

GDS is a network operated by a company which enables automated transactions between third parties and booking agents in order to provide services to the end consumers. A GDS can link services, rates and bookings consolidating products and services across all three travel sectors: i.e., airline reservations, hotel reservations, car rentals, and activities.

The GDS systems are a huge network of thousands of computers set up originally by different companies. They provided Computer Based Reservations (CRS) services to all travel agents long before the Internet.

Referance

1. GDS, CRS and channel management. Retrieved from http://axses.com/encyc/archive/arcres/arcrates/users2/globalmarketing_about_gds.cfm

2. Central Reservation System, Tuesday, 06 July 2010 01:42, Online Sales Team ,Retrieved from http://www.iaweb.net/global-distribution-systems/central-reservation-system.html

3. EMS retrieved from https://www.dometic.com/enus/Americas/USA/Hotel-Equipment/Energy-Management-Systems/
4. 

The yield management of hotels

The yield management of hotels is the technique allocates the right type of room to the right guest at the right price so as to maximize the profitability. It is the process of understanding, anticipating and influencing consumer behaviors by studying the past information.

1.   Price Discrimination 

Hotels can use the price discrimination to enhance their profit by separate the customer into different groups based on their needs and price sensitivity. For the price sensitive customers who are only willing to pay in low price, the hotel can set some limitation for them for example they need to pay a higher percentage for advance booking. Also, they won’t have the deposit refund. And for some busy or popular period, they won’t have advance booking service which they are only allow booking in a certain period.

 

2. Overbooking

Overbooking means the reservations are more and exceed the company rooms capacity to serve the customers.

By the method, the hotel can ensure all rooms with full occupancy and capture as much profit as possible. Since with overbooking, hotel can choose the customer with higher consumption ability or good reservation record in order to maximum each room’s revenue.   
However, overbooking have a risky drawback which is the hotel will lose some trust for the customer by breaking the promise they have made because they have to cancel those overbooking rooms. Also, the hotel will encounter a negative and bad word of mouth. But after considered all the drawback of overbooking, if the hotel still adopt this strategy which mean the benefit of it is more the drawback.

 

3.   Inventory control

Inventory control is for hotel is to decrease the discounted rooms in order to maximum the profit. Hotels need to keep more rooms for customers who are willing to pay for a higher rent to capture more revenue.
Customers always ask for discount while they book the hotels in advance. However, if the hotels hold all the rooms for reservation then they won’t have rooms to sale to the walk in customers at a higher price. Therefore, hotels should keep limited specified percentage of rooms for reservation guest not only to earn higher profit but also for it own guarantee because of the no show.

 

Reference:
http://www.investorwords.com/8736/yield_management.html
http://zh.scribd.com/doc/19568018/Yield-Management-in-Hotel-Industry

The new trend of the room division

1. Use of mobile booking is increasing

Due to the advanced of technology, travelers will make use of their mobile device as one of the platform for booking directly with the hotel. By the raising rate of the smartphones users and tablet, mobile may replace the importance of PCs in the future—according to the Forrester Research. The property management system of the hotel may need to be investigated on this field so to meet the demand of the customers.



2. Use of the social media is a new way for generating profit and revenue of hotel
Due to the popularity of social media, the hotel will make use of this channel to generate revenue and booking. This channel will become more important than the traditional channel such as SEO (search engine optimization). And it will act like one of the marketing tools of marketing mix.



3. Increasing the adoption of green and eco-policy.
Affected by the global trend of being environmental friendly, hospitality will adopt it as one of their tactical to attract travelers.  The aspect of the green and eco will be focusing on reservations and front office of the hotel operations.



4. Use of the intelligent technologies.
More advanced technologies will be used in the hotel operation system so to increase the efficiency and effectiveness of the hotels. For example, the using of the guest’s virtual fingerprint in order to perform a better performance of the operation of the hotel such as check-in charges and check-out, etc.











Source: http://hmsilent1234.wordpress.com/2012/09/25/recent-trends-about-operating-rooms-division-in-hotels/

Functions of the hotel departments

Front desk

The front-desk job is a critical role in a company. Generally, front-desk employees are the first
person customers or clients speak to or interact with. Thus, front-desk employees need to be knowledge about the various activities in the hotel. The primary function of front desk is greeting hotel patrons and checking in guests. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. It also responsible for the following job: Sell guestrooms,coordinate guest services and provide information, maintain accurate room statistics and room key inventories.

Reservation

The Reservations Department is to accept and process all reservations and requests, control room and rate availability, operate and update the guest history and maximize room sales through effective use of rate controls, upselling and yield management (once available on the property management system). The Reservations Department is usually the first point of contact between perspective clients and the hotel, thus the responsibility for creating the all important falls to all Reservations personnel. The telephone skills and sales ability of Reservations personnel therefore play a vital role in forming positive perceptions of the hotel and company amongst potential clients as well as reinforcing Hotel’s high standards and existing clients.

Cashier

A hotel cashier collects money from guests for their lodging accommodations and any other fees they may incur during their stay, including parking, valet, room service and telephone or computer use fees. The cashier also commonly require to maintain related records and files regarding financial transactions that take place at the front desk. The job normally entails answering guest inquiries regarding fees and services.

 Concierge

The hotel concierge position plays a vital role in the daily customer service operations of hotels and resorts. The word concierge is French in origin and means "keeper of the keys", and as the 'keeper' the concierge becomes the point of contact for hotel guests who seek information or assistance during their stay.
In hotels, a concierge assists guests with various tasks like making reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc.), procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

Housekeeping

When selecting the best hotel for a vacation, most people will assess the size of the rooms, hotel amenities, location and reviews. An important factor that is usually overlooked unless it is unsatisfactory is the work of the housekeeping staff. These hardworking individuals ensure that messy rooms are miraculously spotless at the end of the day. Hotel housekeeping is a difficult and demanding job that requires much more than might be expected.

The primary role of the hotel's housekeeping department is cleaning guest rooms. Housekeeping works closely with front desk operations to communicate when rooms are clean and ready for guests to occupy. Although usually associated with cleaning and sanitizing guest rooms, housekeepers are also responsible for other areas, such as public restrooms, convention space and offices. Housekeeping departments often manage laundry operations, which includes washing linens as well as employee uniforms. At some hotels, housekeepers are responsible for minibar inventory and room service













Laundry

Luxury hotel guests have dynamic dry cleaning and hotel laundry service needs-- and expect a higher standard of service at every level. Prestige utilizes industry-leading hotel laundry service equipment to deliver above-average results consistently and more expediently, and we do so with sustainable practices. 

Our progressive approach to commercial laundry service and hotel laundry management has put Prestige on the cutting-edge of green technology and customer service best practices. New, state-of-the-art commercial laundry service machines save on labor and utilities, and these hotel laundry service savings are passed on to clients. Additionally, all soaps and chemicals are top grade, ensuring garments a longer lifecycle.

Source: http://www.ehow.com/about_7230050_hotel-cashier-job-description.html
             http://www.prestigecorp.com/valet_our_process_OLD.aspx
             http://www.ehow.com/about_6697651_definition-housekeeping-hotel.html